TERMS & CONDITIONS

01ELIGIBILITY

You must be legally capable of entering into a binding contract under applicable Indian law to place an order through our Website.

If you are under the age legally required to enter into a contract, you may use the Website or make a purchase only with the involvement and consent of a parent or legal guardian.

By placing an order with APES, you confirm that all information provided by you is accurate, complete, and lawful.

02YOUR APES ACCOUNT

Certain features of our Website may allow you to create an APES account or sign in using a supported third-party service.

You are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account.

You agree to provide accurate and current information, including your name, email address, phone number, billing information, and delivery address.

If you believe your account has been accessed without authorization, please contact us immediately at support@apesclothing.com.

APES may suspend, restrict, or terminate an account where we reasonably suspect fraudulent activity, misuse, abuse of promotions, unauthorized access, policy violations, or any activity that may harm APES, its customers, or its services.

03OUR PRODUCTS

APES offers fashion apparel, streetwear, accessories, limited releases, capsule collections, and related merchandise.

We make reasonable efforts to ensure that product photographs, descriptions, materials, measurements, colours, sizing information, prices, and other details displayed on our Website are accurate.

However, minor variations may occur due to photography, lighting, screen settings, garment finishing, washing processes, printing methods, fabric characteristics, manufacturing tolerances, or other production-related factors.

As a result, the colour or appearance of a physical product may vary slightly from what appears on your screen. Such reasonable variations shall not, by themselves, be treated as manufacturing defects.

04SIZING & FIT

Customers are responsible for reviewing the size guide and product-specific measurements before placing an order.

Fit may vary depending on the garment construction, fabric, wash, silhouette, and collection.

Terms such as “oversized”, “boxy”, “relaxed”, “regular”, or “slim” describe the intended fit of a garment and should be considered together with the measurements provided on the relevant product page.

Where an exchange is requested because of sizing, it will be subject to our Exchange Policy and stock availability.

05LIMITED DROPS & AVAILABILITY

Certain APES products may be produced in limited quantities or released as part of limited drops.

Adding an item to your shopping cart does not reserve that product. Products are subject to availability until an order has been successfully placed and accepted by APES.

We may introduce, modify, restrict, restock, or discontinue products, sizes, colours, collections, or offers without prior notice.

Where a product becomes unavailable after an order has been placed, we may cancel the affected item or order and issue the applicable refund.

06PRICING & TAXES

Unless otherwise stated, product prices displayed on our Website are in Indian Rupees (₹ / INR).

Applicable GST is included in the displayed price unless expressly stated otherwise.

Prices may change at any time before an order is confirmed. A change in price will generally not affect an order that has already been accepted by APES.

However, if a product is displayed with an obvious pricing, discount, description, or technical error, APES reserves the right to correct that error and cancel the affected order. If payment has already been received for an order cancelled by APES, the applicable amount will be refunded.

07PLACING AN ORDER

When you place an order through our Website, you are making an offer to purchase the selected products.

An automated order confirmation means that we have received your order. It does not necessarily mean that the order has been finally accepted or dispatched.

Orders may be subject to:

• inventory availability;
• payment authorization;
• fraud-prevention checks;
• delivery-serviceability checks;
• address verification; and
• compliance with these Terms.

APES reserves the right to refuse or cancel an order where reasonably necessary, including where there is suspected fraud, incorrect pricing, payment failure, stock unavailability, incorrect customer information, policy abuse, duplicate transactions, or an unserviceable delivery location.

08PAYMENT

Online payments may be processed through Cashfree Payments and/or other authorized payment providers displayed at checkout.

Available payment methods may include UPI, debit cards, credit cards, net banking, wallets, and other payment methods supported by our payment partners.

Payment authorization is subject to the rules and security procedures of your bank, card issuer, payment network, or payment provider.

APES does not store complete card information where payment processing is handled directly by an authorized third-party payment gateway.

APES is not responsible for delays or failures caused solely by your bank, payment provider, payment network, or another independent financial service.

09PAYMENT MODES & PREPAID ORDERS

All orders placed on APES are strictly prepaid online transactions processed through authorized third-party payment gateways (Cashfree Payments).

Cash on Delivery (“COD”) is currently disabled across all products and locations.

We accept major credit cards, debit cards, NetBanking, UPI, and authorized digital wallets available at checkout.

10SHIPPING & DELIVERY

APES currently aims to deliver standard domestic orders within approximately 3–7 business days, depending on product availability, destination, courier serviceability, order volume, and operational circumstances.

Delivery estimates displayed on the Website or provided through tracking services are estimates and should not be treated as guaranteed delivery dates.

Delivery may be delayed because of circumstances including courier disruptions, weather conditions, public holidays, remote delivery areas, high-volume drops, incorrect addresses, government restrictions, operational disruptions, or circumstances outside our reasonable control.

Once your order has been dispatched, tracking information may be sent to the phone number or email address provided during checkout.

Customers are responsible for providing a complete and accurate delivery address. APES will not be responsible for delays caused by materially incorrect or incomplete delivery information provided by the customer.

11FAILED DELIVERY & RETURN TO ORIGIN

Where a courier is unable to deliver an order because the customer is unavailable, refuses delivery, provides an incorrect address, provides incorrect contact details, or cannot be contacted after reasonable delivery attempts, the shipment may be returned to APES as Return to Origin (“RTO”).

Where re-shipping is requested following an RTO caused by incorrect customer information or customer unavailability, additional shipping charges may apply.

APES reserves the right to restrict COD or future orders in cases involving repeated intentional refusal or repeated failed delivery.

12ORDER CANCELLATION

If you wish to cancel your order, please contact support@apesclothing.com as soon as possible.

Cancellation cannot be guaranteed once an order has entered processing, packing, fulfilment, or dispatch.

APES may cancel an order if:

• the product is unavailable;
• payment authorization fails;
• incorrect pricing or product information was displayed;
• your delivery location cannot be serviced;
• fraudulent or suspicious activity is detected;
• customer information is materially incomplete or incorrect; or
• the order violates these Terms.

If APES cancels a prepaid order, the applicable amount will be refunded to the original payment method, subject to normal banking and payment-processing timelines.

13EXCHANGES

Eligible APES products may be requested for exchange within 7 days from the date of delivery, subject to the conditions below.

To qualify for an exchange, the product must be returned in its original condition.

The product must be unworn, unused, unwashed, unaltered, undamaged, and free from stains, perfume, deodorant, body odour, makeup, pet hair, or any other signs of use.

All original tags must remain attached. Original packaging should also be retained wherever reasonably possible.

Exchanges are subject to stock availability. If the requested replacement size or product is unavailable, APES may provide another resolution in accordance with our applicable Exchange / Refund Policy.

APES reserves the right to reject an exchange request where the returned product does not satisfy the applicable conditions.

14NON-EXCHANGEABLE PRODUCTS

Certain products may be excluded from exchanges where clearly identified on the product page or at the time of purchase. These may include:

• final-sale products;
• personalized or customized products;
• products specifically marked non-exchangeable;
• certain promotional products;
• hygiene-sensitive products where applicable; and
• products damaged after delivery through misuse or improper care.

This section does not affect any rights available to customers under applicable consumer law in relation to defective, damaged, incorrect, or misrepresented goods.

15DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive an incorrect, damaged, or defective product, please contact us at support@apesclothing.com promptly after delivery.

We may request photographs, videos, order details, packaging images, or other reasonable information to verify the issue.

Once the issue is verified, APES may arrange an appropriate replacement, exchange, refund, or other remedy depending on the circumstances and applicable law.

Normal differences caused by lighting, screen calibration, garment washing, print texture, fabric characteristics, or reasonable manufacturing tolerances will not automatically qualify as defects.

16REFUNDS

Refunds may be issued where applicable, including where:

• APES cancels a prepaid order;
• an ordered product becomes unavailable;
• a verified defective or incorrect product qualifies for a refund;
• an order cannot reasonably be fulfilled; or
• a refund is otherwise required under applicable law or an APES policy.

Approved refunds will ordinarily be processed to the original payment method.

The time taken for the refunded amount to appear in your account may vary depending on the bank, card issuer, UPI provider, or payment gateway.

Any applicable shipping or COD charges may be non-refundable where legally permitted and where the relevant service has already been provided.

17PROMOTIONS, DISCOUNTS & COUPON CODES

APES may occasionally provide promotional codes, launch offers, sale pricing, early-access offers, store credits, referral benefits, or collection-specific promotions.

Promotions may be subject to separate eligibility requirements, validity periods, stock availability, minimum-order values, usage limits, product exclusions, and other conditions.

Unless specifically stated otherwise, promotional codes cannot be exchanged for cash and cannot be combined with other promotional codes.

Discounts cannot normally be applied retrospectively to orders already placed.

APES may cancel or correct promotions affected by obvious technical, pricing, or system errors.

Fraudulent or repeated misuse of promotional offers may result in cancellation of affected orders or restriction of the relevant account.

18INTELLECTUAL PROPERTY

The APES™ name, APES branding, logos, trademarks, the phrase BORN OF THE MYTH, garment graphics, artworks, illustrations, prints, photographs, videos, campaign concepts, typography, product names, collection concepts, Website design, written content, and other creative materials associated with APES are owned by or licensed to APES AVATAAR unless otherwise stated.

These materials are protected by applicable copyright, trademark, design, and other intellectual-property laws.

Without prior written permission from APES, you may not commercially:

• copy or reproduce our artwork;
• manufacture products using our designs;
• modify or distribute our designs;
• reproduce our photography or campaigns;
• use our trademarks or branding;
• create unauthorized derivative merchandise;
• resell counterfeit APES products; or
• represent yourself or another business as being associated with APES.

Purchasing an APES product does not transfer ownership of the intellectual-property rights associated with its design, graphics, artwork, branding, or creative concept. All rights not expressly granted are reserved.

19ACCEPTABLE USE OF OUR WEBSITE

You agree not to misuse our Website or services.

You must not attempt to gain unauthorized access to our systems, introduce malicious software, interfere with Website security, scrape data without authorization, impersonate another person, conduct fraudulent transactions, exploit pricing errors, abuse promotional systems, violate intellectual-property rights, or use the Website for unlawful purposes.

Automated or systematic extraction of APES product images, designs, descriptions, prices, customer information, or Website content for commercial use is prohibited unless expressly authorized by us.

20REVIEWS & USER-GENERATED CONTENT

Where customers are able to submit reviews, photographs, videos, comments, testimonials, tags, or other material, you are responsible for ensuring that the content is truthful, lawful, and does not infringe another person’s rights.

If you voluntarily submit content to APES or tag APES in content that you expressly permit us to use, you grant APES a non-exclusive permission to display, reproduce, repost, and use that content for our Website, social media, marketing, or promotional purposes, subject to applicable law.

APES may remove content that is fraudulent, abusive, defamatory, misleading, offensive, unlawful, irrelevant, or otherwise inappropriate.

21PRIVACY & PERSONAL INFORMATION

APES may collect and process personal information when you browse our Website, create an account, place an order, make a payment, contact customer support, subscribe to marketing communications, or otherwise interact with us.

Personal data may include information such as your name, contact details, delivery information, order history, payment-related information, device information, and Website activity.

Personal information will be handled in accordance with our Privacy Policy and applicable Indian data-protection requirements. Our Privacy Policy should be read together with these Terms.

Payment providers, courier partners, analytics providers, communication providers, and other service providers may process information where necessary to provide their respective services.

22THIRD-PARTY SERVICES

Our Website may use or provide access to third-party services, including payment gateways, courier companies, analytics providers, authentication services, marketing platforms, social-media services, and other technology providers.

These third parties may operate under their own terms and privacy policies.

APES is not responsible for independent third-party websites, services, security practices, content, availability, or policies except to the extent responsibility cannot lawfully be excluded.

23WEBSITE AVAILABILITY & ERRORS

We aim to keep the APES Website accurate, secure, and operational.

However, we cannot guarantee that the Website will always be uninterrupted, error-free, or available.

Temporary interruptions may occur because of maintenance, upgrades, server issues, cybersecurity events, technical problems, third-party failures, or circumstances beyond our reasonable control.

APES may modify, suspend, update, or discontinue Website features where reasonably necessary.

We also reserve the right to correct typographical, pricing, inventory, product-description, or technical errors appearing on the Website.

24LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits any right or liability that cannot legally be excluded or limited under applicable law.

To the maximum extent permitted by law, APES will not be responsible for indirect, incidental, special, punitive, or consequential losses arising solely from the use of or inability to use the Website.

Where liability may lawfully be limited, APES’s aggregate liability relating to a particular product or order shall not exceed the amount actually paid by the customer for the product or order giving rise to the claim.

This limitation does not restrict statutory consumer rights.

25INDEMNITY

To the extent permitted under applicable law, you agree to indemnify and hold APES harmless from reasonable claims, liabilities, losses, damages, and expenses arising directly from your fraudulent or unlawful use of the Website, material violation of these Terms, infringement of another person’s rights, or intentional misuse of APES systems or services.

26FORCE MAJEURE

APES shall not be responsible for failure or delay caused by circumstances reasonably beyond our control.

These circumstances may include natural disasters, severe weather, war, civil disturbances, strikes, epidemics, government restrictions, transportation disruptions, courier interruptions, telecommunications failures, internet outages, power failures, cyber incidents, or other events materially affecting normal operations.

Where reasonably possible, APES will take appropriate steps to reduce disruption and resume affected services.

27SUSPENSION OR TERMINATION

APES may restrict, suspend, or terminate access to an account or Website service where we reasonably believe that:

• these Terms have been materially breached;
• fraudulent activity has occurred;
• APES systems or customers are being placed at risk;
• APES intellectual property is being misused; or
• restriction is necessary to comply with applicable law.

Any provisions which are intended by their nature to survive termination-including intellectual-property, liability, indemnity, and dispute provisions-will continue to apply.

28GOVERNING LAW & JURISDICTION

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to any statutory rights, forums, or remedies available to consumers under applicable law, disputes arising out of or relating to these Terms, the Website, or transactions with APES shall be subject to the jurisdiction of the competent courts of Gautam Buddha Nagar, Uttar Pradesh, India.

Nothing in this section is intended to remove any consumer right that cannot lawfully be waived or restricted.

29CUSTOMER SUPPORT

For assistance relating to your order, payment, delivery, product, exchange, Website use, or other customer-service matters, please contact:

Please include your order number and registered contact details when contacting us regarding an existing order.

30GRIEVANCE REDRESSAL

Customers may raise a grievance relating to products, services, transactions, Website use, or customer support with our designated Grievance Officer.

Please clearly mention “Grievance” in the subject line of your email and provide sufficient information for us to review your complaint, including your name, contact details, order number where applicable, and a description of the issue.

We aim to acknowledge eligible consumer grievances within 48 hours of receipt and work toward resolving them within one month, or within such other period as may be required under applicable law.

31CHANGES TO THESE TERMS

APES may revise these Terms from time to time to reflect changes in our Website, products, services, operational practices, policies, or applicable law.

The revised Terms will be published on this page together with an updated “Last Updated” date.

Where reasonably necessary, material changes may also be communicated through the Website or another appropriate channel.

Your continued use of the Website after updated Terms become effective constitutes acceptance of the revised Terms, subject to applicable law.

32SEVERABILITY

If any provision of these Terms is found by a competent authority to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain valid and enforceable to the fullest extent permitted by law.

33NO WAIVER

If APES does not immediately enforce a right or provision under these Terms, that does not mean that APES has waived that right or provision.

Any waiver must be expressly agreed by APES where legally required.

34ENTIRE AGREEMENT

These Terms should be read together with the policies and information displayed elsewhere on the APES Website, including our:

• Privacy Policy;
• Shipping Policy;
• Exchange / Return / Refund Policy;
• product-specific terms; and
• promotional terms where applicable.

Together, these documents govern your use of the Website and your purchases from APES.

Where a dedicated policy contains more specific provisions relating to its subject matter, that specific policy will apply to that matter.

35CONTACT INFORMATION